1. Acceptance of Terms

By downloading, installing, or using heymedy ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

2. Description of Service

heymedy is an AI-powered health companion application that helps users track medications, organize health records, and access health-related information. The App provides conversational AI assistance, health data management, and wellness tracking.

The App is a consumer wellness tool. It is not a medical device, healthcare provider, or health plan. All health data in the App is provided directly by you — we do not receive data from healthcare providers, hospitals, insurance companies, or electronic health record systems.

3. Medical Disclaimer

HEYMEDY IS NOT A MEDICAL DEVICE AND DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

The information provided through the App is for general informational and educational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Never disregard professional medical advice or delay in seeking it because of something you have read or received through the App. If you think you may have a medical emergency, call your doctor, go to the emergency department, or call emergency services immediately.

The urgency check feature is provided as an additional safety measure and should not be relied upon as the sole indicator of medical urgency. It may miss urgent conditions or create false alerts. This feature is not intended to function as a clinical decision support system and does not replace the judgment of a qualified healthcare professional.

The App does not: prescribe medications or treatments; diagnose medical conditions; provide clinical decision support to healthcare providers; or replace any aspect of the patient-provider relationship.

4. User Accounts

You must be at least 18 years old to use the App.
You are responsible for maintaining the security of your account credentials.
You are responsible for all activity that occurs under your account.
You must provide accurate and complete information when creating your account.
You agree to notify us immediately of any unauthorized use of your account.
You may only create one account per person. Each account represents a single individual's health profile.

5. Consent to Data Collection

By creating an account and using the App, you affirmatively consent to the collection and processing of your health data as described in our Privacy Policy and Health Data Privacy Notice. This includes:

Collection and storage of health information you provide (conditions, medications, allergies, symptoms, lab results, etc.).
Processing of your conversations by third-party AI providers to generate responses.
Automatic extraction of health data from your conversations (with notification).
Generation of AI-powered health insights based on your data.
Keyword-based emergency detection when you describe symptoms.

You may withdraw consent to future health-data collection and AI processing at any time through the in-app withdrawal control described in our Health Data Privacy Notice. Active systems are purged within 30 days, and encrypted backups are purged on retention cycles and no later than 6 months after the authenticated request.

6. Acceptable Use

You agree not to:

Use the App for any unlawful purpose or in violation of any applicable laws.
Attempt to gain unauthorized access to any part of the App or its systems.
Interfere with or disrupt the App or servers or networks connected to the App.
Reverse engineer, decompile, or disassemble any part of the App.
Use the App to store or transmit malicious code.
Impersonate any person or entity or misrepresent your identity.
Use the App to provide medical advice to others or represent yourself as a healthcare professional through the App.
Enter health data belonging to another person without their knowledge and consent.
Use the App in a manner that would cause it to be classified as a medical device under FDA regulations.

7. Intellectual Property

The App, including its design, features, content, and underlying technology, is owned by heymedy and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes.

8. User Content

You retain ownership of the health data and content you provide through the App. By using the App, you grant us a limited license to process, store, and use your content solely for the purpose of providing and improving the Service. We do not claim ownership of your health data.

9. AI-Generated Content

Responses provided by the AI assistant are generated by artificial intelligence and may not always be accurate, complete, or up to date. AI-generated content should not be considered medical advice. You acknowledge that:

AI responses are based on general knowledge and your provided health context, but may contain errors or omissions.
AI responses are not a substitute for consultation with qualified healthcare professionals.
You should verify any health-related information with your doctor before making decisions based on it.
The AI does not have access to your complete medical history beyond what you share in the App.
AI technology has inherent limitations and the responses should be treated as informational, not authoritative.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HEYMEDY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF HEALTH, BODILY INJURY, OR DEATH, ARISING OUT OF OR RELATED TO YOUR USE OF THE APP.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT HEYMEDY IS NOT RESPONSIBLE FOR ANY HEALTH OUTCOMES RESULTING FROM YOUR USE OF OR RELIANCE ON INFORMATION PROVIDED THROUGH THE APP.

11. Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY HEALTH INFORMATION OR AI-GENERATED CONTENT PROVIDED THROUGH THE APP.

12. Indemnification

You agree to indemnify, defend, and hold harmless heymedy, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the App; (b) your violation of these Terms; (c) your violation of any rights of another person or entity; or (d) any health decisions you make based on information provided through the App.

13. Termination

We may suspend or terminate your access to the App at any time, with or without cause, with or without notice. Upon termination, your right to use the App will immediately cease. You may delete your account at any time through the App, and we will delete associated active-system data within 30 days. Encrypted backups are purged on retention cycles and no later than 6 months after the authenticated deletion request.

14. Dispute Resolution

14.1 Informal Resolution

Before filing any formal legal action, you agree to first contact us at legal@heymedy.com and attempt to resolve the dispute informally for at least 30 days.

14.2 Binding Arbitration

If we cannot resolve a dispute informally, any dispute, controversy, or claim arising out of or relating to these Terms or the App shall be resolved by binding arbitration administered in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall be conducted in King County, Washington. The arbitrator's decision shall be final and binding.

14.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in court rather than in arbitration, you waive any right to a jury trial.

14.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction. Claims related to intellectual property rights are not subject to arbitration.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting updated Terms in the App and on our website, and by sending a notification through the App. Your continued use of the App after changes are posted constitutes acceptance of the modified Terms. If you do not agree to the revised Terms, you must stop using the App and delete your account.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in King County, Washington.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. Entire Agreement

These Terms, together with the Privacy Policy and Health Data Privacy Notice, constitute the entire agreement between you and heymedy regarding your use of the App and supersede all prior agreements and understandings.

19. Contact Us

If you have questions about these Terms of Service, please contact us at:

legal@heymedy.com